Frequently asked questions

Questions about the aqKWa Savings Engine™


What is the aqKWa Savings Engine™?

The aqKWa Savings Engine™ is owned by Save Water Save Money, and is a personalised, online educational tool to help you manage your water usage and learn which water-saving actions will have the most impact on lowering your bill. It asks you a set of simple questions about your water and energy usage – and then gives you your very own tailored results.

What are people saying about the aqKWa Savings Engine™?

This product is brand new to Australia, however in the UK, we've received more than 8100 reviews, scoring an average rating of 4.71 out of 5.

How is the aqKWa Savings Engine™ relevant to me?

What's unique about the aqKWa Savings Engine™ is that it lets you tailor your questions to those that are relevant to your home. For example, if you don't have a garden, then it won't ask you how long you take to water your plants. It really is all about you.

How will it help me manage my water usage?

After answering a few personalised questions on the aqKWa Savings Engine™, you'll see your very own tailored results. These are based entirely on the answers you gave and show you in an easy-to-understand way how you use water and energy – and what your consumption amounts to. Again, based on your answers, we'll recommend what actions you can take to reduce your water use at home, without having to make big changes to your lifestyle.

How accurate are the results of the aqKWa Savings Engine™?

The accuracy of your results is based on how precisely you answer the questions. We know from more than 8100 customer reviews in the UK that the usage and savings calculations made by the aqKWa Savings Engine™ are good estimates of what your household could save if it carried out the personalised water-saving actions suggested.

Of course, as the calculations provided are estimates based on the information you provide, they can't be exact, and are intended as a guide only.

What information is required?

The questions asked in the aqKWa Savings Engine™ refer to each appliance in your home – for example shower, toilet, taps, bath, washing machine and so on. If you don’t know the correct answer, then a best guess will be enough.

How long will it take to complete the aqKWa Savings Engine™?

It should only take 5-7 minutes, on average.

How many times can I complete the aqKWa Savings Engine™?

The Savings Engine currently produces one set of results per username (email address). Whilst you can complete the Savings Engine more than once, you will need to provide a different email address (username) each time you use it in order to get a new set of results.

If the system says I already have a login, how can I access my results?

If the system recognises your email address, that’s because your email address has previously been used and a password to log in has been sent to this email address. If you do not have the password, please click here to reset it and you can then log in to access your personalised dashboard.

If you complete the Savings Engine for a second time and wish to gain access to these new set of results, you will need to enter a different email address (username), as the system currently produces just one set of results per email address/username.

Questions about how we use your data


How will you use my information?

The aqKWa Savings Engine™ is owned by Save Water Save Money and your information won’t be shared with anyone other than Unitywater. See our Privacy Policy for further details. We'll share your generic household and per-person consumption in a generic, anonymised format only, to allow you and others to compare consumption with each other.

Save Water Save Money is ISO27001 accredited in the UK, which means it has obtained the international standard that describes best practice for an ISMS (information security management system), since 2013. Achieving accredited certification to ISO 27001 demonstrates that Save Water Save Money is following information security best practice, and delivers an independent, expert assessment that the data we hold is adequately protected.

Why do I need to provide my email address?

Your email address will serve as your username, which allows you to log back into the website, so you can review your personalised water-saving results and information at any time.

Along with your email address (username), you will need a password to access your results. We will email this to you once you have completed the aqKWa Savings Engine™.

Why do you need to know my region?

We need to know your region so we can apply the correct water and sewerage usage charges to make your results as accurate as possible.